What “chat” can actually mean
Choose the assistant your business needs.
The same interface can support very different jobs. Content and handoff rules should be approved before launch.
01Business answer desk
Hours, phone numbers, locations, service areas, offerings, policies, preparation, and other approved frequently asked questions.
02Website concierge
Understands what the visitor wants and moves them to the exact service, guide, location, account area, career, or contact path.
03Recommendation advisor
Asks about needs, preferences, urgency, property, or goals and suggests an appropriate product or service conversation.
04Lead qualifier
Collects approved context, validates territory or fit, assigns the correct team, and prepares a clean CRM or scheduling handoff.
05Customer assistant
Helps existing customers find documents, understand the next step, request a change, or reach the correct human support path.
06Escalation layer
Recognizes when the assistant should stop, routes urgent or sensitive matters appropriately, and creates a visible human handoff.